Frequently Asked Questions & Direct Support
Transparent answers about billing invariants, media suspension mechanics, and direct escalation channels to platform engineers.
Why does Voxera settle exclusively in TRC-20 USDT?
TRON transactions usually confirm within a minute, with low fees. There are no chargebacks or currency conversions, and we verify each deposit before it posts to your balance.
How does Audio Speaker vs. Listener billing work?
A user who publishes audio is counted as a Speaker. A user who only listens is counted as a Listener. Each has its own rate per 1,000 minutes.
What happens when my wallet balance reaches zero?
You get warnings as your balance runs low, then a grace period. If the balance still isn't topped up, your rooms stop shortly after service is cut off, so charges can't keep growing.
Which SDKs and platforms are genuinely supported today?
Voxera publishes Flutter packages on pub.dev: voxera_audio_room_kit and voxera_live_room_kit for prebuilt rooms on Android and iOS, and voxera_media_client as the low-level SDK. There are no Voxera packages yet for native iOS, native Android, React, React Native or Unity. Your server can use the REST APIs and webhooks from any language.
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