How billing works
How voice and video minutes are counted and priced, and how packages apply.
Voxera charges for the minutes people spend in rooms. Rates are per 1,000 minutes, and current prices are on the pricing page.
What's counted
| Type | Who it applies to |
|---|---|
| Audio speaker | A user publishing audio |
| Audio listener | A user who's only listening |
| Video | A user receiving video, charged by the quality they receive |
How minutes are counted
- Each user's session is rounded up to the next whole minute. A session of 90 seconds counts as 2 minutes.
- If a user reconnects to the same room within 30 seconds, it stays the same session. A short network drop doesn't start a new rounded minute.
- Usage we can't measure is never treated as free, and we never add minutes that weren't measured.
Video quality
Video is charged per viewer, based on the quality that viewer actually receives. A viewer on a slow network who receives SD is charged the SD rate, even if the host publishes in HD.
| Tier | Typical resolution |
|---|---|
| SD | Up to 540p |
| HD | 720p |
| FHD | 1080p |
To limit the cost, set Maximum Video Quality Tier (Budget Ceiling) on the project in the console, and choose the publish tier with videoQuality.
Paying
Your organization has one balance, and all of its projects draw from it. Deposits are USDT on TRC-20: send the funds, then submit the transaction hash in the console. The funds post once the transaction is verified.
Minute packages
A package gives you a set number of prepaid minutes that last for a set period. See what's available on the pricing page, and subscribe in the console.
Minutes covered by a package don't draw on your balance. If a session only partly fits in what's left, the rest is charged to your balance at the normal rate.
Check what you have left under Packages in the console.
See your usage
The Usage page in the console shows your minutes and charges. To receive totals on your server, use the usage.aggregated webhook.
If your charges don't look right, contact us with the project and time range.